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Video 5: Customer Service - Business English for Listening

Video 5: Customer Service - Business English for Listening

41. We offer after-sale services.42. We offer free repairing service within the period.43. The reparing period is 3 months.44. Please contact the service department if you have any problems with the products.45. The service department locates on the
Video 4: Introducing Products - Business English for Listening

Video 4: Introducing Products - Business English for Listening

Transcription31. We have various selections of mobile makers.32. The quality of our product is guaranteed.33. You can have a look at the brochure.34. The brochure gives you a detail introduction of our company and products.35. We'll send a salesman
Video 1: Business Appointment - English for Workplace

Video 1: Business Appointment - English for Workplace

Transcription 1/ I would like to meet you. 2/ I am glad to finally get hold of you. 3/ Shall we make it 2 o'clock? 4/ Is there any possibility we can move the meeting to Monday? 5/ I'd like to speak to Mr. John Smith. 6/ Let me confirm this. You are
Video 2: Working Oversea - Business English for Listening

Video 2: Working Oversea - Business English for Listening

Transcription11. How do you think of Beijing? 12. How long will you be staying here? 13. I hope I'll be able to show you around here. 14. Are you going to visit other cities besides Beijing? 15. I will stay with you when you go sight-seeing. 16. My
Video 3: Market Research - Business English for Listening

Video 3: Market Research - Business English for Listening

Transcription21. They sent us several inquiries for chinaware last year.22. Mr Brow inquired for 100 tons of peanuts last month.23. He inquired about the possibility of importing directly from China.24. They promised to inquire into the case.25.
Situation 1: Appointment - Business English for Workplace

Situation 1: Appointment - Business English for Workplace

1. I would like to meet you. 2. I am glad to finally get hold of you. 3. Shall we make it 2 o'clock? 4. Is there any possibility we can move the meeting to Monday? 5. I'd like to speak to Mr. John Smith. 6. Let me confirm ths. You are Mr.Yang of ABC
Situation 2: Greetings - Business English for Workplace

Situation 2: Greetings - Business English for Workplace

11. How do you do? My name is Ken Tanaka. Please call me Ken. 12. John Brown. I'm in production department. I supervise quality control. 13. This is Mr.Robison calling from World Trading Company. 14. I have had five years' experience with a company
Situation 4: Work Discussions - Business English for Workplace

Situation 4: Work Discussions - Business English for Workplace

31. Let's get down to the business, shall we? 32. We'd like to discuss the price you quoted. 33. There's something I like to talk to you. 34. Ms.Green, may I talk to you for a minute? 35. I just received your report on the new project. I'm sorry,
Situation 5 : Scheduling a Meeting - Business English for Workplace

Situation 5 : Scheduling a Meeting - Business English for Workplace

41. We're going to need everybody's input on this project. 42. I'd prefer to meet in the morning. I'm going to be out of the office most afternoons next week. 43. Let's set it up for 9:30 Wednesday. 44. I was hoping you would cover for me at the
Situation 6 : Chairing a Meeting - Business English for Workplace

Situation 6 : Chairing a Meeting - Business English for Workplace

51. I want as many ideas as possible to increase our market share in Japan. 52. How do you feel about that, Jane? 53. Basically, I agree with what you said. 54. That sounds like a fine idea. 55. I think we need to buy a new copier. 56. I had a
Situation 7 : Handling Customers' Complaints - Business English for Workplace

Situation 7 : Handling Customers' Complaints - Business English for Workplace

61. The goods we received were different from the original sample. 62. We were sorry for this delay. 63. That was shipped on September 10th. It should reach you in two or three days. 64. What seems to be the trouble? 65. We'll soon give you a
Situation 8 : Working in Groups - Business English for Workplace

Situation 8 : Working in Groups - Business English for Workplace

71. I'd like to introduce you to the new members of the project group. 72. I'm sorry, but I have another appointment. 73. That sounds great. 74. Can we talk a little bit about the project? 75. We'll take care of the bill. 76. We're glad you join us.
Situation 10: Congratulations - Business English for Workplace

Situation 10: Congratulations - Business English for Workplace

91. I've heard so much about you. 92. I wish to extend our warm welcome to the friends to Beijing. 93. I wish to express our heartfelt thanks to you for your gracious 94. I'll surely remember you and your invitation to him. 95. Please yourself at
Situation 11: Farewell - Business English for Workplace

Situation 11: Farewell - Business English for Workplace

101. So long, my friends. See you again and take good care of yourself in the future days. 102. It's really been great talking to you. Have a nice day. 103. I hope we're not interrupting anything. We want to say goodbye, too. 104. Well, I have an
Situation 12: New Employee - Business English for Workplace

Situation 12: New Employee - Business English for Workplace

111. Hi, Jane. How are you doing this morning? 112. Hi, Tim. How are you? I haven't seen you for a long time. 113. Hi there, my name is Terry. You're new around here, huh? 114. Thank you. I'm delighted to be working here, MS.Buchwald. 115. What

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